FREQUENTLY ASKED QUESTIONS
Answers to Common Questions
ORDERS:
Since most things are custom made, they are made to order. Depending on the amount of orders that come through from customers, wait times for an item can take 1-2 weeks until they are shipped. After the item is made it is then usually shipped within 2 days of completion.
Orders are fulfilled in the sequence that they are received. This prevents a customer from getting their item pushed back in the production line. This ensures fair and proper treatment of all customers.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept payment by all major credit cards and PayPal.
If you are local and would like to pick up your items, please send us a message.
WHAT IS YOUR RETURN POLICY?
All sales are final. However, if there is a malfunction or failure that occurs, we will offer a complete refund or exchange upon return receipt and complete product inspection.
If you have any questions or concerns about anything at all, please let us know. We are happy to assist you.
ADDITIONAL INFORMATION
Since all leather hides are different, not all products will look the same. That is the beauty of leather. Each item is unique in its own way.
If a leather is not available at the time, another leather can be suggested that is similar. Availability of leather varies depending on demand and supply. Leathers can sometimes take weeks to be delivered to us.